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Privacy policy

Last Updated: 25 January 2026

1. DATA ENCRYPTION STANDARD

At KROFT & CO., we treat your personal information with the same rigor as our engineering specifications. We respect the sanctity of your digital footprint and are committed to protecting your privacy. This protocol details how your personal information is collected, used, and encrypted when you visit or make a purchase from kroftandco.com.

2. COLLECTION OF IDENTIFYING DATA

When you access the KROFT & CO. terminal, we automatically collect specific operational data:

  • Device Telemetry: Information about your web browser, IP address, time zone, and some of the cookies installed on your device.

  • Order Coordinates: When you secure an allocation, we collect information necessary to fulfill the contract, including your name, billing address, shipping address, payment confirmation (we do not store raw credit card numbers), email address, and phone number.

  • Purpose: This data is strictly used to load the site accurately for your device and to perform analytics on site usage to optimize our infrastructure.

3. OPERATIONAL USAGE (HOW WE USE YOUR DATA)

We utilize your Order Information to execute the logistics of your purchase. This includes:

  • Processing your payment via secure gateways (Shopify Payments / ShopPay).

  • Arranging for the global dispatch of your allocation.

  • Providing you with invoices and "Order Confirmation" dossiers.

  • Communicating with you regarding the status of your Pre-Order (Batch 001).

  • Screening orders for potential risk or fraud.

4. THIRD-PARTY INTEGRATIONS

We do not sell your data. We share your Personal Information only with trusted third-party partners to help us power our operations:

  • Shopify: Our store is hosted on Shopify Inc. They provide the encrypted e-commerce platform that allows us to sell our products to you.

  • Google Analytics: We use this to understand how our customers navigate the site.

  • Logistics Partners: Your shipping coordinates are shared with our carrier partners (e.g., Australia Post, DHL) strictly for the purpose of delivery.

5. DATA RETENTION & SECURITY

  • Encryption: All transactions are processed via a Level 1 PCI-DSS compliant gateway using 256-bit SSL encryption.

  • Archiving: When you place an order through the Site, we maintain your Order Information for our records to facilitate warranty claims ("Lifetime Compliance") unless you explicitly ask us to delete this information.

6. COOKIES & TRACKING

We use strictly necessary cookies to ensure the website functions correctly (e.g., keeping items in your cart). We may also use performance cookies to measure site activity. You can control and manage cookies via your browser settings.

7. AGE RESTRICTION

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. CONTACT THE PRIVACY OFFICER

For more information about our privacy practices, or if you have questions regarding your data security, please contact our Melbourne HQ:

KROFT & CO. Privacy Officer

COMPLIMENTARY FREIGHT

Free standard shipping on all orders over $300. Global logistics network.

LIFETIME COMPLIANCE

Guaranteed against manufacturing defects. Engineered to never fail.

30-DAY FIELD TEST

Inspect the engineering in person. Returns accepted within 30 days of delivery.

ENCRYPTED TRANSACTION

Secure SSL checkout via Shopify Payments.