KNOWLEDGE BASE
ALLOCATION & LOGISTICS
Yes. The Signature Weekender measures 53cm (L) x 28cm (H). It is engineered to comply with major international airline carry-on restrictions and fits seamlessly into standard overhead storage bins.
We operate on a strict batch-manufacturing model to ensure zero-defect construction. The current Batch 001 allocation is scheduled for dispatch in June 2026. You will receive a tracking uplink immediately upon handover to our logistics partner.
Yes. We maintain a global logistics network. Standard freight is complimentary for all allocation orders over $300 AUD. Orders under this threshold will have calculated rates applied at checkout.
Modifications to shipping addresses are accepted up to 14 days prior to the June 2026 dispatch window. Please contact support@kroftandco.com with your Order ID to adjust your dossier.
ENGINEERING & MAINTENANCE
DO NOT MACHINE WASH OR DRY CLEAN. The 16oz canvas is impregnated with dry wax for water resistance. Spot clean with a cold, damp cloth only. Re-waxing may be required after years of heavy field use to maintain weatherproofing.
Yes. We use 2.5mm full-grain vegetable-tanned leather. It is designed to accumulate scuffs and oils, developing a unique patina that documents your travel history. This is an intentional design feature, not a defect.
The shoe bay is structurally isolated from the main cargo area by a heavy-duty lining and separated by a #10 wrap-around zipper. While highly water-resistant, it is not submersible.
COMPLIANCE & RETURNS
We guarantee our engineering against manufacturing defects for the life of the product. If a zipper fails or stitching compromises the structure, we will repair or replace the unit. This does not cover standard aesthetic wear or abuse.
We invite you to inspect the engineering in person. If the Signature Weekender does not meet your operational requirements, you may return it within 30 days of delivery in original, unused condition for a full refund.
TRANSACTION & SECURITY
We accept all major credit cards (Visa, Mastercard, American Express). For approved accounts, we offer split-payment installment plans via ShopPay and Afterpay, allowing you to secure your allocation now and pay over time.
Yes. All transactions are processed via a Level 1 PCI-DSS compliant gateway. Your data is encrypted via 256-bit SSL technology. We do not store financial data on our servers.
Payment is captured immediately upon checkout to secure your position in the allocation queue. You will receive a confirmation dossier via email instantly.